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Welcome to Victorinox Sales (“we”, “our”, or “us”). By accessing our website at knivessaleus.com and purchasing our premium bushcraft knives, folding pocket knives, kitchen knives, and outdoor tools, you agree to these Terms and Conditions. Please read them carefully.

1. Our Customers

Victorinox Sales serves outdoor enthusiasts and professionals worldwide who appreciate high-quality cutting tools and outdoor equipment. Our products are designed for responsible adults who understand proper knife handling and maintenance.

2. Website Use

2.1 Access Requirements

To place orders, you must:

  • Be at least 18 years old or have parental consent
  • Reside in our service areas (we currently cannot ship to certain Asian countries and remote regions)
  • Provide accurate personal and payment information

2.2 Prohibited Activities

You agree not to:

  • Use our products for illegal purposes
  • Misrepresent your age or location
  • Attempt to circumvent our security measures
  • Use automated systems to place orders

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our:

  • Bushcraft knives
  • Folding pocket knives (UK supplier)
  • Kitchen knives
  • Knife & tool accessories
  • Knife sharpeners
  • Multi-tools & pocket tools

All specifications, images, and prices are subject to change without notice.

3.2 Intended Use

Our products are designed for:

  • Outdoor activities and bushcraft
  • Professional culinary use (kitchen knives)
  • General utility purposes

We do not condone the use of our products as weapons or for any illegal activities.

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • Your payment method will be charged upon order processing

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We do not store your full payment details.

4.3 Pricing & Taxes

Prices are shown in USD and exclude any applicable taxes or customs duties, which remain the customer’s responsibility.

5. Shipping Policy

5.1 Shipping Options

We offer:

  • Standard Shipping via DHL or FedEx ($12.95 flat rate, 10-15 business days after shipment)
  • Free Shipping via EMS for orders over $50 (15-25 business days after shipment)

All shipments include tracking. Delivery times are estimates and may vary due to customs processing.

5.2 Shipping Restrictions

We cannot ship to:

  • Certain Asian countries (contact us for details)
  • Remote regions with limited carrier access
  • Areas with knife restrictions

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if:

  • The item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

For safety reasons, we cannot accept returns on:

  • Used knives
  • Used knife sharpeners
  • Opened multi-tools (unless defective)

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and return details
  3. Wait for our approval and instructions
  4. Ship the item to our Colorado Springs workshop using a trackable method

Customers are responsible for return shipping costs unless the return is due to our error.

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund method depends on your original payment:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-3 business days

7. Intellectual Property

All content on knivessaleus.com, including:

  • Product designs
  • Brand names
  • Website content
  • Images

are the property of Victorinox Sales or our licensors and are protected by intellectual property laws.

8. Liability & Disclaimers

8.1 Product Use

By purchasing our products, you acknowledge that:

  • Knives and tools can be dangerous if misused
  • You are responsible for proper use and storage
  • We are not liable for injuries from improper use

8.2 Website Operation

We strive to maintain website availability but are not liable for:

  • Temporary outages
  • Technical issues beyond our control
  • Errors in product listings

9. Governing Law

These Terms are governed by Colorado law. Any disputes will be resolved in Colorado Springs courts.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

11. Contact Us

For questions about these Terms:

Victorinox Sales
166 Anmoore Road
Colorado Springs, CO 80901
USA
Email: [email protected]

Thank you for choosing Victorinox Sales for your outdoor tool needs. We appreciate your trust in our products and commitment to responsible knife ownership.