At Victorinox Sales, we stand behind the quality of our premium bushcraft knives, folding pocket knives, and multi-tools. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Important: For safety reasons, we cannot accept returns on used knives, knife sharpeners, or opened multi-tools unless they are defective. All returned knives must be in their original, unopened packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you’d like to return or exchange
  3. Wait for approval – our team will review your request and send return instructions
  4. Ship the item back to our Colorado Springs workshop using a trackable shipping service
  5. Receive your refund or exchange once we’ve processed your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): 3-5 business days
  • PayPal: 1-3 business days

Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Exchanges

If you need to exchange an item for a different size or model, please indicate this in your return request. We’ll process the exchange once we receive your original item. You’ll be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective knife or tool, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Victorinox Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of the item(s) I wish to return/exchange: – Product Name: – Reason for return/exchange: [For exchanges only] I would like to exchange this item for: – Product Name: – Size/Model (if applicable): Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Our Commitment

At Victorinox Sales, we take pride in offering premium knives and tools to outdoor enthusiasts and professionals worldwide. Our returns policy reflects our commitment to quality and customer satisfaction. If you have any questions about our policy, don’t hesitate to contact our Colorado-based team at [email protected].